Digital Parenthood Community Code of Conduct

Why does Digital Parenthood have a Community Code of Conduct?

Aura is breaking down barriers between children and parents to encourage conversations around healthy online behaviors. As a leader in family online safety, we are committed to Digital Parenthood to open up that dialogue. We created a free community to equip families everywhere with the resources and support they need to feel empowered and confident in raising a connected generation. We’re your virtual parenting support group. Created just for you, by experts. Ask questions, get exclusive access to content from experts, and engage with other like-minded parents, all in one place.

We know our expertise in family online safety is only one side of the coin. We’re partnering with experts in various fields - education, medical, child psychology, and more - to ensure the needs of families are fully met.

These guidelines are here to protect member safety and promote an environment of respect while upholding the brand values of the company. 

Community Code of Conduct

This Code of Conduct applies to all users of the Digital Parenthood Community.

Member Qualifications

The Digital Parenthood Community is designed for individuals 18 years of age or older.

As a participant of this forum, you agree that you will uphold this Code of Conduct and are responsible for all activities and content you post/upload.

In addition to upholding this Code of Conduct, you are responsible for adhering to all applicable local and national laws.

This is your community. Help us to keep it safe, friendly, fun and helpful.

Please do:

• Listen first. Lead with kindness and respect. Be polite and respectful in your posts, and in your replies to other people.
  • Trolling, bullying, or harassment
  • Bigoted or hateful language, specifically around topics related to protected identities
  • Gaslighting or any language that dismisses somebody’s history, customs, practices, or beliefs
• Report any kind of abuse you find in the community. You will find "Report abuse" links in every post and in every profile. We do not tolerate:
• Search to see if a question you'd like answered has already been posted by somebody else. Posting the same question repeatedly and starting multiple threads on the same subject can be confusing.
• Keep conversation threads on track and constructive. It's okay to disagree with another parent’s post, but don't take the thread off track to do so. Always address your comments to the person who asked the initial question, not the other posters.
• Assume positive intent. Treat others how you would like to be treated. Extend empathy and understanding towards other members and Aura staff. 
• Cite the source of anything you post or upload if it isn't your own original content. Be honest about your sources.
• Approach any tough or challenging interactions to bridge disconnection, as opposed to reinforcing shame, blame or punishment.
• Avoid starting conversations with other members or Aura staff with an escalated tone of anger or condescension. 
• If you disagree with another member or an employee at Aura, assume that no harm was intended
• Share your feedback with respect. We’re eager to hear your thoughts and ideas throughout the year — just send a message to xxx
•  
• Protect privacy and confidentiality. It is imperative that we are mindful of privacy and confidentiality, especially when we’re discussing minors online. Use good judgment before sharing information in a publicly accessible space. 
• Do not share any addresses publicly 
• Do not share any private information outside of direct messaging
• Do not share any photos or other personally identifying information pertaining to  a minor or any other person without their consent

Please don't:

• Divert or change a thread for your own purposes; just start a new thread with the subject you want to discuss.
• Post questions that are the same or similar to questions you have already posted. When someone has an answer to your question, that person will respond to you.
• Threaten, stalk, insult, victimize or intimidate anyone (or group of people) for any reason; including on the basis of age, gender, disability, ethnicity, sexual orientation, race or religion.
• Incite other users to threaten, stalk, insult, victimize, or intimidate another person or group of people.
• Harass, insult, tease, or correct other users about the grammar used in their posts. Good or bad grammar isn't the point - the community is about getting questions answered and technical discussions.
• Post content depicting nudity of any sort, including full or partial photographic human nudity, or nudity in cartoons, fantasy art or manga.
• Post chain letters.
• Link to websites that require payment to access information.
• Post links to external sites that violate this Code of Conduct.

Things that will get you immediately banned from this forum:

• Posting content that is intended to harm or exploit minors in any way, including collecting the personally identifiable information (PII) of any minor (anyone under18 years old), including, but not limited to: name, email address, home address, phone number, or the name of the minor's school.
• Invading anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as passwords, account information, credit card numbers, addresses, or other contact information without that person's knowledge and willing consent.
• Posting content or links to content that is illegal or violates any applicable local or national laws.
• Posting or spreading viruses, worms, malware, or other software intended to harm another user's computer.
• Impersonating a(n) <Client> employee, administrator, moderator, another user, or any other person through any means.
• Promoting or otherwise facilitating the purchase and sale of ammunition or firearms.
• Posting 'spam,' 'pyramid schemes,' 'affiliate marketing,' or unsolicited commercial advertisements of any kind, including advertising for money making schemes, discount cards, credit counseling, online surveys or online contests.
• Attempting to manipulate the forums, or other community features, including ranking and reputation systems, by violating any of the provisions of this Code of Conduct, colluding with others on voting, or using multiple profiles.
• Offering to make international money transfers for amounts exceeding the asking price of an item, with intent to request a refund of any portion of the payment.
• Targeting or harassing someone based on their identity. This includes written, verbal, and physical abuse. 
• Revealing the physical personal address or other identifiable information of another member of the community with the intent of encouraging trolling or violence
• Language or content that:
• Uses dehumanizing comparisons, generalizations, and/or stereotypes towards racially marginalized groups, religiously marginalized groups, and other protected identities. 
• Supports or glorifies hateful ideology (e.g., white supremacy, misogyny, anti-LGBTQ, antisemitism, xenophobia, and more) 
• Disparages victims of violent tragedies
• Calls for exclusion and segregation practices
• Depicts, promotes, normalizes, or glorifies sexual violence
• Spreads misinformation about diseases or international/domestic crises 
• Wishes death, illness, or harm on another individual
• Uses profane terms to describe gender identities 
• Targets transgender, gender fluid, or non-binary individuals through misgendering or deadnaming

Community User Cautions

• Be very cautious about accepting direct help from another user. If that user suggests using Remote Assistance to help you, be aware that he will have access to your computer, and that your computer could be hacked.
• If you volunteer to help another user through Remote Access, be very careful not to harm their computer in any way, or to access information that is not openly made available to you. Abuse of Remote Access will not be tolerated and will result in your being banned from the community.
• Please be careful with your personal information. If you post your email address in a post, it may be used for any purpose by the general public, as this is a public community.
• Don't post information that could be used by others to steal your identity, like your street address, your phone number, your social security number, or your credit card number.

How are Digital Parenthood’s Community Guidelines enforced?

We are committed to creating a community free of violence, bigotry, harassment, bullying, spamming, and intimidation. If you believe that someone has been in violation of the Digital Parenthood Community Guidelines, send a detailed message to jessica.brown@aura.com.

If the Aura team determines that you’ve been in violation of our Community Guidelines, we reserve the right to:

• Remove the content from our community 
• If we find that the above actions have not been followed, or violated again, we may ban access to the community and/or revoke Aura account access 
• Severe violations may result in immediate account bans