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Digital Parenthood Community Code of Conduct
Why does Digital Parenthood have a Community Code of Conduct? Aura is breaking down barriers between children and parents to encourage conversations around healthy online behaviors. As a leader in family online safety, we are committed to Digital Parenthood to open up that dialogue. We created a free community to equip families everywhere with the resources and support they need to feel empowered and confident in raising a connected generation. We’re your virtual parenting support group. Created just for you, by experts. Ask questions, get exclusive access to content from experts, and engage with other like-minded parents, all in one place. We know our expertise in family online safety is only one side of the coin. We’re partnering with experts in various fields - education, medical, child psychology, and more - to ensure the needs of families are fully met. These guidelines are here to protect member safety and promote an environment of respect while upholding the brand values of the company. Community Code of Conduct This Code of Conduct applies to all users of the Digital Parenthood Community. Member Qualifications The Digital Parenthood Community is designed for individuals 18 years of age or older. As a participant of this forum, you agree that you will uphold this Code of Conduct and are responsible for all activities and content you post/upload. In addition to upholding this Code of Conduct, you are responsible for adhering to all applicable local and national laws. This is your community. Help us to keep it safe, friendly, fun and helpful. Please do: Listen first. Lead with kindness and respect. Be polite and respectful in your posts, and in your replies to other people. Trolling, bullying, or harassment Bigoted or hateful language, specifically around topics related to protected identities Gaslighting or any language that dismisses somebody’s history, customs, practices, or beliefs Report any kind of abuse you find in the community. You will find "Report abuse" links in every post and in every profile. We do not tolerate: Search to see if a question you'd like answered has already been posted by somebody else. Posting the same question repeatedly and starting multiple threads on the same subject can be confusing. Keep conversation threads on track and constructive. It's okay to disagree with another parent’s post, but don't take the thread off track to do so. Always address your comments to the person who asked the initial question, not the other posters. Assume positive intent. Treat others how you would like to be treated. Extend empathy and understanding towards other members and Aura staff. Cite the source of anything you post or upload if it isn't your own original content. Be honest about your sources. Approach any tough or challenging interactions to bridge disconnection, as opposed to reinforcing shame, blame or punishment. Avoid starting conversations with other members or Aura staff with an escalated tone of anger or condescension. If you disagree with another member or an employee at Aura, assume that no harm was intended Share your feedback with respect. We’re eager to hear your thoughts and ideas throughout the year — just send a message to xxx Protect privacy and confidentiality. It is imperative that we are mindful of privacy and confidentiality, especially when we’re discussing minors online. Use good judgment before sharing information in a publicly accessible space. Do not share any addresses publicly Do not share any private information outside of direct messaging Do not share any photos or other personally identifying information pertaining to a minor or any other person without their consent Please don't: Divert or change a thread for your own purposes; just start a new thread with the subject you want to discuss. Post questions that are the same or similar to questions you have already posted. When someone has an answer to your question, that person will respond to you. Threaten, stalk, insult, victimize or intimidate anyone (or group of people) for any reason; including on the basis of age, gender, disability, ethnicity, sexual orientation, race or religion. Incite other users to threaten, stalk, insult, victimize, or intimidate another person or group of people. Harass, insult, tease, or correct other users about the grammar used in their posts. Good or bad grammar isn't the point - the community is about getting questions answered and technical discussions. Post content depicting nudity of any sort, including full or partial photographic human nudity, or nudity in cartoons, fantasy art or manga. Post chain letters. Link to websites that require payment to access information. Post links to external sites that violate this Code of Conduct. Things that will get you immediately banned from this forum: Posting content that is intended to harm or exploit minors in any way, including collecting the personally identifiable information (PII) of any minor (anyone under18 years old), including, but not limited to: name, email address, home address, phone number, or the name of the minor's school. Invading anyone's privacy by attempting to harvest, collect, store, or publish private or personally identifiable information, such as passwords, account information, credit card numbers, addresses, or other contact information without that person's knowledge and willing consent. Posting content or links to content that is illegal or violates any applicable local or national laws. Posting or spreading viruses, worms, malware, or other software intended to harm another user's computer. Impersonating a(n) <Client> employee, administrator, moderator, another user, or any other person through any means. Promoting or otherwise facilitating the purchase and sale of ammunition or firearms. Posting 'spam,' 'pyramid schemes,' 'affiliate marketing,' or unsolicited commercial advertisements of any kind, including advertising for money making schemes, discount cards, credit counseling, online surveys or online contests. Attempting to manipulate the forums, or other community features, including ranking and reputation systems, by violating any of the provisions of this Code of Conduct, colluding with others on voting, or using multiple profiles. Offering to make international money transfers for amounts exceeding the asking price of an item, with intent to request a refund of any portion of the payment. Targeting or harassing someone based on their identity. This includes written, verbal, and physical abuse. Revealing the physical personal address or other identifiable information of another member of the community with the intent of encouraging trolling or violence Language or content that: Uses dehumanizing comparisons, generalizations, and/or stereotypes towards racially marginalized groups, religiously marginalized groups, and other protected identities. Supports or glorifies hateful ideology (e.g., white supremacy, misogyny, anti-LGBTQ, antisemitism, xenophobia, and more) Disparages victims of violent tragedies Calls for exclusion and segregation practices Depicts, promotes, normalizes, or glorifies sexual violence Spreads misinformation about diseases or international/domestic crises Wishes death, illness, or harm on another individual Uses profane terms to describe gender identities Targets transgender, gender fluid, or non-binary individuals through misgendering or deadnaming Community User Cautions Be very cautious about accepting direct help from another user. If that user suggests using Remote Assistance to help you, be aware that he will have access to your computer, and that your computer could be hacked. If you volunteer to help another user through Remote Access, be very careful not to harm their computer in any way, or to access information that is not openly made available to you. Abuse of Remote Access will not be tolerated and will result in your being banned from the community. Please be careful with your personal information. If you post your email address in a post, it may be used for any purpose by the general public, as this is a public community. Don't post information that could be used by others to steal your identity, like your street address, your phone number, your social security number, or your credit card number. How are Digital Parenthood’s Community Guidelines enforced? We are committed to creating a community free of violence, bigotry, harassment, bullying, spamming, and intimidation. If you believe that someone has been in violation of the Digital Parenthood Community Guidelines, send a detailed message to jessica.brown@aura.com. If the Aura team determines that you’ve been in violation of our Community Guidelines, we reserve the right to: Remove the content from our community If we find that the above actions have not been followed, or violated again, we may ban access to the community and/or revoke Aura account access Severe violations may result in immediate account bansAura Terms of Use
Last Updated: Jul 2, 2024 Acceptance of Terms The services that Aura provides to you are subject to the following Terms of Use ("TOU"). Aura reserves the right to update and modify the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the "Terms of Use" hypertext link located at the bottom of our Web pages. When we make updates to the TOU, Aura will update the date at the top of this page. By using the website after a new version of the TOU has been posted, you agree to the terms of such new version. Privacy and Protection of Personal Information See the Privacy Policy disclosures relating to the collection and use of your personal data. Content All content included in or made available through the Services, such as text, graphics, logos, icons, images, sounds, music, digital downloads, data compilation, software, and documents is the exclusive property of Aura or its content suppliers and is protected by the various applicable trade dress, copyright, trademark, patent, and other intellectual property and unfair competition laws in the United States and internationally. All rights not expressly granted to you in this TOC are reserved and retained by Aura or its licensors, suppliers, publishers, rightsholders, or other content providers. Member Account, Password, and Security If any of the Services requires you to open an account, you must complete the registration process by providing us with current, complete and accurate information as prompted by the applicable registration form. You also will choose a password and a user name. You are entirely responsible for maintaining the confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to notify Aura immediately of any unauthorized use of your account or any other breach of security. Aura will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Aura or another party due to someone else using your account or password. You may not use anyone else's account at any time, without the permission of the account holder. No Unlawful or Prohibited Use As a condition of your use of the Services, you will not use the Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not use the Services in any manner that could damage, disable, overburden, or impair any Aura server, or the network(s) connected to any Aura server, or interfere with any other party's use and enjoyment of any Services. You may not attempt to gain unauthorized access to any Services, other accounts, computer systems or networks connected to any Aura server or to any of the Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Services. You may not attempt to copy or change, alter or otherwise attempt to modify the Services or these TOU. Use of Services The Services may contain e-mail services, bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, photo albums, file cabinets and/or other message or communication facilities designed to enable you to communicate with others (each a "Communication Service" and collectively "Communication Services"). You agree to use the Communication Services only to post, send and receive messages and material that are proper and, when applicable, related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using the Communication Services, you will not: Use the Communication Services in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise). Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others. Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, obscene, indecent or unlawful topic, name, material or information. Upload, or otherwise make available, files that contain images, photographs, software or other material protected by intellectual property laws, including, by way of example, and not as limitation, copyright or trademark laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consent to do the same. Use any material or information, including images or photographs, which are made available through the Services in any manner that infringes any copyright, trademark, patent, trade secret, or other proprietary right of any party. Upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another's computer or property of another. Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Services specifically allows such messages. Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally reproduced, displayed, performed, and/or distributed in such manner. Falsify or delete any copyright management information, such as author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded. Restrict or inhibit any other user from using and enjoying the Communication Services. Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service. Harvest or otherwise collect information about others, including e-mail addresses. Violate any applicable laws or regulations. Create a false identity for the purpose of misleading others. Use, download or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Services or other user or usage information or any portion thereof. Aura has no obligation to monitor the Communication Services. However, Aura reserves the right to review materials posted to the Communication Services and to remove any materials in its sole discretion. Aura reserves the right to terminate your access to any or all of the Communication Services at any time, without notice, for any reason whatsoever. Aura reserves the right at all times to disclose any information as Aura deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Aura's sole discretion. Always use caution when giving out any personally identifiable information about yourself or your children in any Communication Services. Aura does not control or endorse the content, messages or information found in any Communication Services and, therefore, Aura specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Services. Managers and hosts are not authorized Aura spokespersons, and their views do not necessarily reflect those of Aura. Materials uploaded to the Communication Services may be subject to posted limitations on usage, reproduction and/or dissemination; you are responsible for adhering to such limitations if you download the materials. AI Services. ”AI services” are services that are labeled or described by Aura as including, using, powered by, or being an Artificial Intelligence (“AI”) system. Reverse Engineering. You may not use the AI services to discover any underlying components of the models, algorithms, and systems. For example, you may not try to determine and remove the weights of models. Extracting Data. You may not use web scraping, web harvesting, or web data extraction methods to extract data from the AI services. Limits on use of data from the AI Services. You may not use the AI services, or data from the AI services, to create, train, or improve (directly or indirectly) any other AI service. Use of Your Content. As part of providing the AI services, Aura will process and store your inputs to the service as well as output from the service, for purposes of monitoring for and preventing abusive or harmful uses or outputs of the service. Third party claims. You are solely responsible for responding to any third-party claims regarding your use of the AI services in compliance with applicable laws (including, but not limited to, copyright infringement or other claims relating to content output during your use of the AI services). Materials Provided to Aura or Posted at any Aura Website Aura does not claim ownership of the materials you provide to Aura (including feedback and suggestions) or post, upload, input or submit to any Services or its associated services for review by the general public, or by the members of any public or private community, (each a "Submission" and collectively "Submissions"). However, by posting, uploading, inputting, providing or submitting ("Posting") your Submission you are granting Aura, its affiliated companies and necessary sublicensees permission to use your Submission in connection with the operation of their Internet businesses (including, without limitation, all Aura Services), including, without limitation, the license rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; to publish your name in connection with your Submission; and the right to sublicense such rights to any supplier of the Services. No compensation will be paid with respect to the use of your Submission, as provided herein. Aura is under no obligation to post or use any Submission you may provide and Aura may remove any Submission at any time in its sole discretion. By Posting a Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in these Terms of Use including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions. In addition to the warranty and representation set forth above, by Posting a Submission that contain images, photographs, pictures or that are otherwise graphical in whole or in part ("Images"), you warrant and represent that (a) you are the copyright owner of such Images, or that the copyright owner of such Images has granted you permission to use such Images or any content and/or images contained in such Images consistent with the manner and purpose of your use and as otherwise permitted by these Terms of Use, (b) you have the rights necessary to grant the licenses and sublicenses described in these Terms of Use, and (c) that each person depicted in such Images, if any, has provided consent to the use of the Images as set forth in these Terms of Use, including, by way of example, and not as a limitation, the distribution, public display and reproduction of such Images. By Posting Images, you are granting (a) to all members of your private community (for each such Images available to members of such private community), and/or (b) to the general public (for each such Images available anywhere on the Services, other than a private community), permission to use your Images in connection with the use, as permitted by these Terms of Use, of any of the Services, (including, by way of example, and not as a limitation, making prints and gift items which include such Images), and including, without limitation, a non-exclusive, world-wide, royalty-free license to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Images without having your name attached to such Images, and the right to sublicense such rights to any supplier of the Services. The licenses granted in the preceding sentences for a Images will terminate at the time you completely remove such Images from the Services, provided that, such termination shall not affect any licenses granted in connection with such Images prior to the time you completely remove such Images. No compensation will be paid with respect to the use of your Images. Links to Third Party Sites The links in this area will let you leave Aura's site. the linked sites are not under the control of Aura and Aura is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. Aura is not responsible for webcasting or any other form of transmission received from any linked site. Aura is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Aura of the site. Unsolicited Idea Submission Policy Aura or any of its employees do not accept or consider unsolicited ideas, including ideas for new advertising campaigns, new promotions, new products or technologies, processes, materials, marketing plans or new product names. Please do not send any original creative artwork, samples, demos, or other works. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Aura's products or marketing strategies might seem similar to ideas submitted to Aura. so, please do not send your unsolicited ideas to Aura or anyone at Aura. if, despite our request that you not send us your ideas and materials, you still send them, please understand that Aura makes no assurances that your ideas and materials will be treated as confidential or proprietary.All about community badges
Badges are a terrific way of keeping track of your accomplishments in the community. To view your badges, click on your avatar in the top right corner and select Profile. On your profile page, you can see all the badges you have earned. To see all available badges, earned or yet to be earned, click on View all Badges. Once you have opened the view showing all your badges, you can click on a badge for a brief description. Grayed out or faded-looking badges mean you can earn a certain badge, but you have not yet met the criteria to unlock it.About inline replies & threading
Inline replies as well as the threaded display style both help organize replies; this makes the context of each reply more visually clear. When you reply to the main post, it is displayed inline with the main post. When you respond to another reply within the discussion, your post is shown indented underneath that reply. You will be able to sort a thread by Most Liked, Oldest or Newest. This helps to keep the conversation context relevant, allowing other users to see where your contribution fits into the conversation. Threaded topic display If a thread is solved, you will see the accepted solution(s) right below the original post. This helps bring the relevant information to you first instead of having to search through the thread for the solution(s). Replying to a topic When you click Reply to the topic, the reply box opens directly below the post. Additionally, you can utilize the toolbar to format your reply. After you post your reply, the reply is displayed inline with the topic. Reply to a reply You can now Reply to responses made to the original post. Replies to the main topic are always displayed inline with it. Replies made to other responses will be displayed indented below the reply. When you click Reply to an existing response, the reply box opens directly below it, and you will have access to the toolbar to format your own reply.All about GDPR
What is GDPR? GDPR, the General Data Protection Regulation (GDPR), took effect May 25th 2018. A European privacy law, GDPR imposes rules on companies, government agencies, non-profits, and other organizations that offer goods and services to people in the European Union (EU), or that collect and analyze data tied to EU residents. GDPR applies no matter where you are located. Closing your community account In the community, the user can close their community account permanently. The user will be signed out as soon as the account is closed. Closure clears all Personally Identifiable Information (PII) fields in the community. Download your content prior to account deletion When GDPR is enabled, Community members can opt to download their content before closing their account. To download your community content and personal information: Sign into the Community. Click on your avatar in the top right and select My Settings. Navigate to Security & Account. Scroll to the Download Data section to download a copy of your Posts & Replies or Personal Information. Deleting PII data Users can partially delete PII data. In other words, users will be able to delete one or more of the identified PII fields selectively. Community contributions after account deletion A user's contribution (posts, comments) and engagement (kudos, accepted solutions) will be retained in the community after account deletion. They will be associated with an anonymous user. The "Anonymous User" will have a standard username and a default avatar to distinguish it from other users. PII data in posts, replies, etc. Users are advised not to share any personal data in posts or attachments, and the Community moderation policy is expected to enforce this. The "users delete option" will not systematically auto clear any personal data inadvertently included in posts, attachments, messages, etc. This will fall under the scope of Community moderation. SLA for account close The SLA for Account close is 30 days. Recovering a deleted account A deleted account cannot be recovered if a user changes their mind later. The user will need to wait 10 days before they can sign up again with the same email address, but this process does NOT recover the user's community account. It treats the user as a fresh new user and none of their previous contributions can be restored. Reusing a username After the required wait time, and if available, the user might be able to use the same username in the Community. However, it will be treated as a new account with no association to the previous user.What are community ranks
Community ranks Ranks are a terrific way for you to see a community member's role and activity and to celebrate your own accomplishments. Community ranks show if someone has been regularly active and helpful in the community, such as a Super User. Some ranks, especially those related to managing the community, come with special permissions. Ranks also recognize the contributions and impact of a community member. As you increase your contribution activity (like creating new topics or providing solutions, for example) your rank can increase. Every time you earn a new rank, you will receive an email notification. Once you have gained a new rank, a rank name will be displayed right next to your username. The exact formulas and criteria remain our little secret to keep things exciting. Seeing someone's rank You can find a member’s rank in two ways: Next to their name when you are looking at one of their posts in the community: Under their name on their profile page:Using @mentions
@mentions allows users to call out other community members and community content within a post. This is helpful for responding to a forum topic when you want to link it to another post that includes helpful information. Community supports two kinds of @mentions: User Mentions Content Mentions User mentions With User Mentions, users can call out specific users in their posts and invite them to join the conversation. You might @mention a user when you know they can answer a question or supply valuable insight into a thread. Also, you may just want to ensure they see when you directly thank or give them public praise. For example, you want to thank a user (admin) for their great answer to a question you asked. After clicking the “Reply” button, enter an "at" symbol (@) followed by their username, “@admin”. As you type, a pop-up menu appears with matching names. You can either continue typing the name or select a name from the list. When you select or finish entering the name, the mentioned username is highlighted, as shown here: When users are mentioned in posts, they receive an email notification. Content mentions Content Mentions enable users to call out specific posts within the body of a message. This is a way to quickly embed a link to other content in the community. Content mentions are supported in all conversation styles in both topics and replies/comments. For example, you respond to a forum topic and want to link to another post that includes helpful information. Type the @ symbol and any keywords in the subject or body of the message you want to link to. As you type, search results with messages matching that keyword organized by conversation style appear in the pop-up. You may enter multiple words in the pop-up. When multiple words are entered, all words must be present in the subject and/or body. When you select an item in the list, the subject of the post is highlighted with a hyperlink in the body of your message. When content is mentioned in posts, authors are sent email notifications.Follows & notifications
Follows ensure you receive automated messages about the most recent posts and replies that interest you. There are multiple ways in which you can follow content and boards in the community. Following and unfollowing a topic or board You can follow a single topic or an entire board by selecting the bell icon at the top right of your screen, while you are viewing the topic or in the general board overview respectively. A confirmation message will be displayed at the top of your screen: You can distinguish between a followed and unfollowed topic by the icon above the bell. An unfollowed topic will display a plus sign: While a followed topic will display at check mark: You can unfollow a topic you are following by selecting the bell icon at the top right of your screen. A confirmation message will be displayed stating that you have unfollowed the discussion. Following a category After you have selected the bell icon, you will be given the option to follow all boards in the category or only follow specific boards within the category. If you select All Boards in this Category, you will automatically follow any boards that are added to the category at a later time. After you have selected the board(s) you would like to follow, click Follow. Following a tag You can find the tags at the bottom left of a post. Click on the tab to filter by the selected tag. This will bring up a list of posts with the tag that you have selected. Click the bell icon in the top right corner and select either Follow in this Board or Follow across the Community. Once you have selected your preferred follow method, click Follow. Managing your follows To manage your follows, click on your avatar and select My Settings from the drop-down menu. From the Follows & Notifications tab, you can manage your follows, including your notification settings, and your email notification format. You will also be able to view your follows, at which point you can unfollow by clicking on the 3 dots to the right of a followed topic.How to use the toolbar
The toolbar allows formatting posts in a variety of ways, making it easier to convey information. The toolbar offers a variety of options such as, but not limited to, changing the alignment of your text, adding bulleted lists, and numbered lists. You will also be able to: express yourself with emoticons, insert tables, code samples, images, and so on. This article will walk you through the process of using some of the toolbar features. Expanding the toolbar To see all the formatting options available, ensure the toolbar has been expanded. If you only see one row, the second row is hidden. You will need to click on the button with the three dots to expand the toolbar. Text formatting Text and Font: Make common changes to your text, including italicizing, bolding, and underlining, along with crossing out text, and customizing font based on available options. Paragraph: You can choose between using regular Paragraph formatting or selecting one of the Heading sizes for your text. Alignment: Align your text in a variety of ways; left-aligned, centered, right-aligned, or justified. Lists: Create bulleted or numbered lists. Indents: Choose left or right indents. Table of contents For longer pieces of content (such as tutorials or this article, for example) you have the option to create a table of contents. This will provide readers with clickable links for sections they would like to visit. First, format each section with a Heading in order to enable the table of contents feature. Next, select the Table of Contents button and the layout box will appear. You can drag and drop the box anywhere in your post. Note: This button will be unclickable if at least one Heading does not exist. Emoticons You can select from over 2,500 emoticons within eight categories. To insert an emoticon, simply click on the respective icon and choose from the menu. Inserting and editing media Upload images or use images from your account album, changing their alignment and size in-line as needed. There are multiple options for inserting an image with the toolbar. Once you click on the camera icon, you will see a pop-up that allows you to choose from the following tabs: From Computer Choose files to upload from your computer From Image URL Insert images by URL From Video URL Insert a video by URL Tables You can also insert and edit tables. Simply select the number of rows and columns in the Table menu to create a new table. Code samples You can also include code samples, such as the HTML sample shown below. Samples of code in HTML/XML, JavaScript, Java, CSS, PHP, Ruby, Python, C, C#, and C++ can be included in your post. <li><strong>Lists:</strong> Create bulleted or numbered lists.</li> <li><strong>Indents:</strong> You can use left or right indents.</li>Contributing to the community
Code of Conduct Before posting in the community, please take a moment to read our Code of Conduct. As a participant in these forums, you agree that you will uphold the Code of Conduct and are responsible for all activities and content you post/upload. In addition to upholding this Code of Conduct, you are responsible for adhering to all applicable local and national laws. This is your community. Help us to keep it safe, friendly, fun and helpful. Making a post To ask a question in the community, navigate to the discussion board most closely aligned with your topic. A full list of the general forums can be found on the home page of the community and are identified by the 'chat bubble' icon. Click the Start a Discussion button. In the Title field, enter your message title. In the Body field, type your message. Be sure to include all necessary details, especially for technical topics. You will need to choose a tag before posting. Tags are 'categories' that will make it easier to search through and filter for various labels of interest. Format and spell-check your message as needed. Click Publish. Replying to a post Click Reply to respond to a post; the Reply Message screen is similar to the Post Message screen. Your reply is added to the existing thread, a new thread will not be created. Editing a post You can edit your own post after it has been created. Please use this option sparingly to avoid confusion, in turn allowing the thread readers to follow the natural flow of the conversation. To edit your original post in a new thread that you created, click on the gear icon in the top right corner, under your avatar icon. Select Edit from the drop-down menu. To edit a reply in an existing thread, click on the three dots on the top right of your message, and you should see an option menu. Select Edit from the drop-down menu. A window with your post will open that looks the same as when you created your original post. Click Reply on the bottom right to save changes or click Cancel, if you choose not to save the changes. Deleting a post You have the option of deleting your own posts (for example, if you have accidentally created two identical threads). Much like the edit option, this feature should be avoided, if possible, to help limit confusion. Please note that you can only delete a post if it has no replies. This applies to both new threads as well as replies to a conversation. You will not see a deletion option for any post with a reply. To delete a message or a new thread that you have created, click on the gear icon in the top right of your post. Select Delete from the drop-down menu. This takes you to a page where you’ll be asked to confirm or cancel the deletion. Please be sure that you want to delete the post, as the action cannot be undone once completed. To delete a reply, click on the three dots on the top right of your reply. Select Delete from the drop-down menu. This takes you to a page where you will confirm or cancel the deletion. Please be sure that you want to delete the post, as the action cannot be undone once completed. Accepted solutions An Accepted Solution is a way for you to choose the reply that best answers a question you've posted. To mark a message as a solution, click Mark as Solution on the reply. When you accept a solution, both the question and the solution get special icons and links taking you directly from the question to the answer. You may only mark a solution as accepted for your own questions. Community moderators can also mark accepted solutions. Accepting a reply as a solution makes a few visual changes to that message and the thread itself. A “Solved” icon will appear below the thread name in boards and search results, making it more obvious (and easier for you to spot). Protect your privacy Always double-check to make sure that your post does not include personal or otherwise sensitive information. This can include (but is not limited to): Real names Your date of birth Physical addresses E-mail addresses Phone numbers Credit card information Log in information, especially passwords URLs Product codes Sensitive information may also include sales figures and other information considered confidential by your company. Use your best judgement when sharing any data related to the company that you work for. To protect your privacy, you should either fully exclude sensitive information or black it out in screenshots. If you do expose PII information, that content may be removed from your post by community administrators. Posts marked as spam The platform automatically scans for spam, and we monitor all flagged posts to determine whether the content should be unflagged. There are numerous variables that the platform scans for and there is no true way of knowing exactly what triggered your post to be flagged. A common trigger would be copying and pasting content into the community and making multiple edits. Do not worry if your post was marked as spam. We monitor reported posts during regular business hours and make sure to unflag anything that is not spam. If you happen to come across spam or other questionable content in posts, you may report it by selecting "Report Content" from the Settings dropdown menu represented by the gear icon on the top right of a post.
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